VODAFONE, MILAN
- Lead assessment on efficiency and effectiveness of knowledge management applications of call centers.
- Designed reengineering initiatives.
SKY, MILAN
- Lead six-month empirical validation of green redesign of set top boxes.
- Benchmarked savings against competitors.
MAJOR ITALIAN BANK, MILAN
- Lead six-month feasibility analysis project of an innovative knowledge management application for loan management processes.
- Designed and documented software architecture of application.
RATTI S.p.A., COMO
- Lead six-month project on the strategic assessment of IT resources and organizationa function.
- Conducted CIO selection interviews.
SOGEI, ROME
- Lead four-month project on the strategic assessment of the IT hardware and network infrastructure of the Italian Finance Ministry.
- Examined opportunities for organizational restructuring.
SIA-SSB, MILAN
- Lead one-year project on the assessment of the automation of electronic invoice processes in the financial industry.
- Conducted indepth surveys in major manufacturing companies.
ACCENTURE CONSULTING, MILAN
- Lead one-year project on the assessment of the automation of customer service processes in the fashion industry.
- Conducted indepth surveys in major fashion companies.
ACCENTURE CONSULTING, MILAN
- Lead one-year project on the assessment of the efficiency of operating processes in the financial services industry.
- Conducted indepth surveys in major Italian banks.
MAJOR ITALIAN BANK, MILAN
- Lead six-month management consulting project on a general assessment of a multi-channel banking project.
- Examined opportunities for externalization of IT services.
MANUFACTURING COMPANY, MILAN
- Supported ERP software selection decisions.
- Participated in early negotiation activities with selected suppliers.
MAJOR ITALIAN BANK, MILAN
- Lead one-year project on cost-benefit analysis of Internet banking by assessing existing network services and supplying strategic and technical recommendations for change.
- Examined opportunities for a start-up virtual bank as a joint venture with global partner.
MAJOR EUROPEAN CHEMICALS COMPANY, MILAN
- Analyzed the internal structure of the IT function to assess available vs. required technical and managerial competencies.
- Recommended methodology for implementing company-level IT services by changing the structure of the IT function from a decentralized matrix to an organization-wide process.
MAJOR AUTOMOTIVE COMPANY, TORINO
- Undertook cost-benefit study of IT investments across six business divisions.
- Evaluated options for insourcing vs. outsourcing IT services to be consolidated across business divisions.
- Provided CEO and board of directors with detailed recommendations to select a management consulting group for a subsequent audit of the organization's IT capabilities.
MINISTRY OF PLANNING AND PUBLIC FUNCTION, ROME
- Lead project for the high-level audit of information services delivery across major ministries in the Italian government.
- Proposed extensive downsizing of the government's IT services through integration and outsourcing of activities.
NNI/KPMG MANAGEMENT CONSULTING, MILAN
- Undertook in-depth study on the impact of Information Technology investments on productivity for 5 key industrial sectors.
- Created framework for cost-benefit analysis of infrastructural investments.